What is the Two-Factor Authentication SMS-OTP ("SMS-One-Time Password") and how does it work?
Two-Factor Authentication SMS-OTP ("SMS-One-Time Password") is a security measure which involves an additional layer of security in verifying an Internet Banking user’s identity. With Two-Factor Authentication SMS-OTP, users will be required to present a unique One-Time Password (OTP) in addition to the CIMB Clicks ID and password when performing login and other important transactions.
What is CIMB Bank’s approach to Two-Factor Authentication using SMS-OTP?
CIMB Bank is offering two modes of Two-Factor Authentication in obtaining One-Time Password (OTP) to provide the flexibility and convenience for our customers. The first mode is to receive OTP via the SMS (SMS-OTP) via your mobile phone, and the second mode is to retrieve a One-Time Password from a, Security Device or approve the online transaction using Digital Token.
What shall I do if I change my mobile phone without changing the number?
If your mobile number remains unchanged, you will be able to receive the SMS-OTP on your new mobile phone as usual. If you are using Digital Token, you will need to re-setup the Digital Token on your new mobile phone.
What shall I do if I have problems logging into CIMB Clicks (e.g. lose my Security Device, unable to receive SMS-OTP, exceed the maximum number of attempts of OTP)?
