CIMB Clicks provides a high standard of security for online banking. Two-Factor Authentication is required, and the confidentiality and integrity of your transaction is assured as all information transmitted over the Internet is encrypted using 128-bit Secure Sockets Layer (SSL).
How can I be certain that the web page I am on is secure?
After logging into CIMB Clicks, check that the website address reflected on the address bar of your web browser changes from http:// to https:// and that a security icon (as symbolised by a padlock) appears at the bottom status bar of your web browser. This indicates that the webpage that you are on uses encryption technology.
You may double-click on the security icon to verify that the web page belongs to CIMB Clicks as shown below.
Can I access CIMB Clicks Internet Banking services via a publicly shared computer?
Yes. However, we advise you not to perform online banking from a publicly shared computer as it is difficult to assure that such a computer is free from malicious software which may compromise the confidentiality and integrity of your account information.
Why does my browser time out when I leave it idle?
This is a built-in security feature that will automatically log you out of the CIMB Clicks website after 5 minutes of non-activity on your browser. This is incorporated to ensure that your accounts are not accessed by unauthorised individuals should you leave your PC unattended.
How can I be sure that the transactions that have been performed online cannot be viewed by an unauthorised person or stored in the cache memory of the computer that was used?
To ensure complete confidentiality, you are advised to clear the cache memory of the Internet browser.
Browser
How to clear cache?
Microsoft Internet Explorer
Version 11 Click Tools (gear shaped icon) at top right of browser
Go to "Safety" > "Delete browsing history..."
Select the checkboxes for each data (Cookies and website data, History, Temporary internet files etc.) which you want to delete from Internet Explorer browser. To delete Cache, select "Temporary Internet files and website files"
Click on "Delete".
Mozilla Firefox
On the top navigation menu, click ‘Tools’ and select ‘Clear Private Data’.
Tick items that you wish to clear before clicking to ‘Clear Private Data Now’.
Apple Safari
From Safari’s navigation menu, click ‘Empty Cache’.
When prompted by ‘Are you sure you want to empty the cache?’, click ‘Empty’.
Google Chrome
At the top right, click 'More'.
Click 'More tools' > 'Clear browsing data'.
At the top, choose a time range. To delete everything, select 'All time'.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click 'Clear data'
What can I do to ensure that my Clicks ID or password is not revealed?
Here are some pointers to safeguard the security of your account information:
Never write down your CIMB Clicks ID or password anywhere.
Never disclose your login ID, password or One-Time-Password ("OTP") to anyone.
Ensure that your mobile device, PC or laptop is protected with the latest anti-virus software, personal firewall, and latest security patches from your operating system vendor.
Always keep your mobile phone and Security Device safe and do not lend them to anyone.
Always keep in mind that we will never require you to reveal your CIMB Clicks ID, OTP or login password, not even to our staff.
If you detect any irregular or unauthorised transactions in your account, Contact Us immediately.
