Frequently Asked Questions
ATM
General
 
1. How can I apply for ATM card?
2. Where can I use my ATM card? Are there any charges for using my ATM card overseas?
3. What are the ATM services provided?
4. Can I transfer funds to other Banks via CIMB’s ATM?
5. There is a PLUS logo on the back of the ATM card. What does that mean?
6. Why am I not able to use my ATM card locally?
7. Why am I not able to use my ATM card overseas?
8. How do I activate my ATM card for overseas usage?
9. Can I activate my ATM Card for overseas usage on a perpetual basis?
10. Should I activate my ATM Card for overseas usage to include all countries?
 
 
1. How can I apply for ATM card?
 

You can apply for your ATM card through:

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2. Where can I use my ATM card? Are there any charges for using my ATM card overseas?
 
Within Singapore CIMB ATM:
You can use your ATM card at our ATMs in any of our branches.

Regional CIMB ATM:
You may use your ATM card at over 6000 CIMB ATMs regionally, with zero service charge.
Conversion will be based on CIMB Bank's prevailing exchange rate.

CIMB Malaysia ATM Location
CIMB Niaga ATM Location
CIMB Thai ATM Location

Overseas Other Banks ATM:
For withdrawal at PLUS ATMs globally, all conversion will be made based on CIMB Bank’s prevailing exchange rate. While CIMB does not charge any administrative fees, a currency conversion fee of 1% will be imposed by VISA for processing such transactions, and an additional service fee, which may vary from bank to bank, may be imposed by the bank whose ATM you are using for the withdrawal.

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3. What are the ATM services provided?
  The ATM services available to you include the following:-
  • Cash withdrawal
  • Account enquiry
  • Transaction history
  • Funds transfer
  • Cash withdrawal from overseas ATMs
  • CIMB Singapore Credit Card Cash Advance Withdrawal

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4. Can I transfer funds to other Banks via CIMB’s ATM?
  Funds transfers to other Banks are available only on CIMB Clicks Internet Banking and CIMB Clicks on Mobile.

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5. There is a PLUS logo on the back of the ATM card. What does that mean?
  You can perform balance enquiry and withdrawal transactions at any overseas ATMs that displays the PLUS logos.

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6. Why am I not able to use my ATM card locally?
 

Your ATM card can only be used at CIMB machines locally and you need to acitvate it before use. You can acivate your ATM card:

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7. Why am I not able to use my ATM card overseas?
  Following an industry-wide initiative to enhance the security for ATM cards, your ATM card will need to be activated before it can be used at any ATM outside of Singapore from 1 July 2012.

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8. How do I activate my ATM card for overseas usage?
  You can activate the overseas usage on your ATM card:

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9. Can I activate my ATM Card for overseas usage on a perpetual basis?
  For security purposes, we would advise you to activate the overseas usage for your ATM card only when you are travelling overseas.

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10. Should I activate my ATM Card for overseas usage to include all countries?
  For security purposes, we would advise you to activate the overseas usage for only the countries you are travelling to.

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