CIMB Clicks Digital Token FAQ

General

CIMB Clicks Digital Token is a digital security token installed in your CIMB Clicks Singapore Mobile Banking application. It will replace your existing Security Device for authenticating all Internet and Mobile Banking services

Yes. You may continue to use your Security Device or SMS-OTP (One-Time Password) to login and access most of Internet and Mobile Banking services. You will need the Clicks Digital Token if you intend to perform high risk transacitons (see below) online.

Your Security Device will be disabled when your Clicks Digital Token is activated. As the Digital Token will be activated after a 12 hours cooling period, your existing Security Device will be remain usable during the cooling period.

No. There are no charges for setting up Clicks Digital Token on your mobile device.

Your Digital Token will be activated and usable after a 12 hours cooling period. You may meantime login using SMS-OTP and access most of the online services.


Setting Up CIMB Clicks Digital Token

Clicks Digital Token brings you the convenience of banking online with CIMB Bank without the need to carry your physical Security Device around. Other than convenience, Clicks Digital Token is just as secure.

In addition, if you intend to perform high risk transactions online, you will require a Clicks Digital Token. List of high risk transactions include:


Steps to set up your Digital Token:

  1. Launch the CIMB Clicks SG app and tap on Digital Token icon at the login screen
  2. Tap on Proceed to Set Up and follow the steps on the screen
  3. You will receive a confirmation via SMS and/or email.

  4. Note: Your Digital Token will be activated after a 12 hours cooling period.

If you already have a registered mobile number with the bank, you may contact CIMB At-Your-Service at +65 6333 7777 (Monday to Sunday 9 a.m. to 7 p.m.) for further assistance.

Alternatively, if you have an existing Security Device, you may login to CIMB Clicks to update your contact number to register for SMS-OTP service. This service can be found under Services > Update Contact Number.

If you do not have a registered mobile number with the bank you can download and mail the completed CIMB Clicks Internet Banking Service Request form to us. The Bank will update your mobile number within 5 business days upon receipt of your request form.

Alternatively, you may also update your mobile number at our branch.

Clicks Digital Token PIN is required to unlock the Clicks Digital Token when:


List of high risk transactions include:

You will need to disable your Clicks Digital Token on Clicks Internet or Mobile Banking and set up again on your mobile device.

To disable your Clicks Digital Token: From the Home page, select 'Services', followed by 'Disable Digital Token'.

For security reasons, your Clicks Digital Token will be disabled automatically. You will need to set up your Clicks Digital Token again.

You will be able to change the Clicks Digital Token PIN via the CIMB Clicks Singapore Mobile Banking application that has your Clicks Digital Token installed.

This service can be found under Services > Change Digital Token PIN on the Mobile Banking application only.

You can only set up your Clicks Digital Token on one mobile device. If you set up a new Clicks Digital Token on a separate mobile device, the previous set up will be disabled.

Your Clicks Digital Token will be disabled. Please download the latest CIMB Clicks Singapore Mobile application and set up your Clicks Digital Token again.

CIMB Clicks Singapore Mobile Banking application is available for download on both Apple and Android phone devices. Clicks Digital Token can only be supported on mobile devices with minimally:

Before you set up your Clicks Digital Token, please ensure that your

If you are still encountering problem setting up your Clicks Digital Token, please contact CIMB At-Your-Service at +65 6333 7777 (Monday to Sunday 9 a.m. to 7 p.m.) for further assistance.


Using CIMB Clicks Digital Token

For transactions performed on CIMB Clicks Singapore Mobile Banking application, transactions will be authenticated seamlessly without the need for keying in an SMS-OTP or using your physical Security Device.

For transactions performed on Clicks Internet Banking through web or mobile browser, a push notification will be sent to your CIMB Clicks Singapore mobile application installed with your Clicks Digital Token for authentication.

Please ensure that your push notification on your mobile device is enabled. Additionally, you will need to ensure that mobile data is available in order to receive a push notification to authenticate your transactions.

Yes, you will be able to authenticate your transactions if your push notification is not turned on.

For transactions performed on Clicks Internet Banking through web or mobile browser, you will need to manually generate the OTP using your Clicks Digital Token by following the instructions on the screen. (Refer to Question 5 below for the steps to manually generate an OTP).

For transactions performed on CIMB Clicks Singapore Mobile Banking application, you will not be able to perform any transaction since there is no mobile data connectivity.

For transactions performed on Clicks Internet Banking through a web or mobile browser, you will be able to manually generate an OTP using your Clicks Digital Token by following the instructions displayed on the screen. (Refer to Question 5 below for the steps to manually generate OTP)

For authenticating non-high risk transactions:

  1. Launch your CIMB Clicks Mobile App
  2. Tap on the Clicks Digital Token Icon on the Login Screen
  3. Tap on Generate One-Time Password
  4. Input your Clicks Digital Token PIN
  5. Enter the OTP displayed on your mobile device into the web or mobile browser

List of some non-high risk transactions include:


For authenticating high risk transactions:

  1. Launch your CIMB Clicks Mobile App
  2. Tap on the Clicks Digital Token icon on the Login Screen
  3. Tap on Transaction Signing
  4. Input Clicks Digital Token PIN
  5. Scan the QR Code displayed on your web browser
  6. Enter the OTP displayed on your mobile device into the web browser

List of high risk transactions include:

You can enable notification in one of the following ways:


For IOS devices:

Step 1: Access Settings > Select Notifications

Step 2: Select CIMB Clicks Mobile Banking application > Turn on Notifications


For Android devices:

Step 1: Access Settings > Select Apps & Notifications

Step 2: Select Notifications > Select App Notifications

Step 3: Select CIMB Clicks Mobile Banking app > Turn on Notifications

Change or Lost of Mobile Phone

Download CIMB Clicks Singapore Mobile Banking application and set up your Clicks Digital Token on your new mobile device. The Clicks Digital Token that was set up on your previous mobile device will be automatically disabled.

Please contact CIMB At-Your-Service at (+65) 6333 6666 immediately and our Customer Service Representative will be able to disable the Clicks Digital Token.

If you are still able to login to Clicks via web or app with SMS-OTP, you can disable your Clicks Digital Token by accessing Services >> Disable Digital Token.

You may also download CIMB Clicks Singapore Mobile Banking application and set up your Clicks Digital Token on your new mobile device. The Clicks Digital Token that was set up on your previous mobile device will be disabled automatically.

Yes. Your Clicks Digital Token is registered to your mobile device and not your mobile number.

To update your mobile number with the bank, please login to CIMB Clicks web or app to update your contact number so that you will be able to receive your SMS-OTP on the new number. This service can be found under Services > Update Contact Number.

Alternatively, you can download and mail the completed CIMB Clicks Internet Banking Service Request form to us. The Bank will update your mobile number within 5 business days upon receipt of your request form.

Lastly, you may also update your mobile number at our branch.